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A dog trained to help a disabled person. PHV drivers must carry assistance dogs at no extra charge unless they hold a valid exemption certificate.
The details an operator must record for every private hire booking before the journey starts.
A lane reserved for buses (and sometimes other permitted vehicles) during the times shown on the signs.
A junction marked with yellow criss-cross lines. You must not enter unless your exit is clear.
A daily charge for driving within the central London charging zone during its operating hours.
A form of criminal exploitation where gangs use children or vulnerable adults to move drugs or money, often using transport.
A physical or mental impairment that has a substantial and long-term effect on a person’s ability to carry out normal daily activities.
The law that protects people from discrimination because of protected characteristics such as disability, race, sex or religion.
A certificate issued on medical grounds that exempts a driver from carrying assistance dogs.
Any crime that the victim or anyone else believes is motivated by hostility based on a person’s identity.
A business licensed by TfL to accept and dispatch private hire bookings.
Offering a vehicle for immediate hire without a prior booking. PHV drivers must not ply for hire.
Private Hire Vehicle — a vehicle licensed to carry passengers on journeys pre-booked through a licensed operator.
The licence that allows a person to drive a private hire vehicle in London.
A major road in London marked with red lines where stopping restrictions apply.
A journey where passengers who have booked separately share the same vehicle for all or part of the trip.
Protecting children and adults at risk from abuse, neglect and exploitation.
Safety, Equality and Regulatory Understanding — the assessment London PHV driver licence applicants need to pass.
Approaching members of the public to offer a journey without a booking. It is illegal.
Transport for London — the body responsible for licensing private hire drivers, vehicles and operators in London.
Ultra Low Emission Zone — an area where vehicles that don’t meet emission standards must pay a daily charge.
People more at risk on the road, such as pedestrians, cyclists, motorcyclists and horse riders.
A vehicle designed or adapted so a passenger can travel while seated in their wheelchair.
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